Idea Exchange Submission Guidelines [ Edited ]

[HeatherG]

No one knows our products better than you: the administrators and end users working with them every day. We want to hear your great ideas for making our products and services better! As much as we may want to we won't be able to build them all; like everything else in this world, we have to make hard choices about what to do and when. And that's why we're also asking for your help in evolving and advancing the best of the best.

But before you get started, here's a couple of guidelines to help your idea soar once it leaves the nest:

Submission Guidelines

• Ideas are great, but problems are even better. Tell us why you need that new field, tool or feature, instead of exact specifications and blueprints for how to build it. That will not only help us to better understand what you want, but we may even be able to solve your problem more quickly another way.



• Some ideas are easier to do than others. Don't be discouraged if your amazing new idea is not picked up immediately. All ideas are reviewed for member interest, complexity, alignment with our product vision and prioritization against other projects. Some ideas take longer than others, and some ideas will not be possible within the scope of what we want to accomplish in the next year or so.



• Check to see if your idea is similar to another's before posting. This can help you two ways: if the idea already exists, you should join your feedback to the current idea rather than watering down the potential impact across multiple submissions. Or if your idea is similar to another but substantively different you should reference the previous idea and point out the differences to avoid confusion.



• Review the ideas of others. Look at other ideas periodically to see what your fellow members are requesting and comment on them! While we take into account the numbers of kudos an idea receives, we also consider the amount and quality of member feedback when making our decisions.

Some additional items of note:

Idea Review - We strive to review submitted ideas on a biweekly cycle. Submission statuses that we use are:

• New Idea: Status for all newly submitted ideas. Members are asked to comment on and clarify the idea to help determine community interest in this area.



• Feedback Requested: More information is needed before our Product Management team can take this under consideration for possible inclusion into the product. Please comment further or vote for them so we can further evaluate the priority and feasibiliy of these ideas.  



• Under Consideration: After gaining valuable member input the product management team is evaluating the idea to see where it fits in the product road map.



• Accepted: The idea has been accepted as part of the product road map.



• Released: The idea has been developed and added to the product.



• Future Review: The idea is not being considered at this time, but will be reviewed for future inclusion into our product road map at a later date.  



• Duplicate: Another similar idea has already been posted.

Please note that we will not be able to provide dates for the implementation of any accepted ideas within the community due to the number of factors involved, not least of which is our need to maintain flexibility in the priority schedule to accommodate urgent projects and other necessary changes. If an idea you like has been accepted, that's a good thing! It means it is something we are excited about providing to our customers, and it will make it into the product. Please be patient and let us make sure it is completely ready before we make it available.

As ideas are incorporated into our products, they will be marked as released. If you have questions about these features please contact your Account Manager.